FAQs

If you have forgotten or lost your password, please click on the login button on the homepage, from here navigate to Forgotten Password. From here please answer the preceding security and known information questions, clicking next step when finished.

Once your identity has been confirmed you will be able to set a new password.

Once you have successfully logged in you will be able to change your password within the "Your Account" page. Please ensure you save changes when finished.

A password reset process is available from the login page if you cannot remember it.

If you’re a member, you will need to set up Two-Factor Authentication to be able to log into this website. This adds an additional level of security.

To get it working, you’ll need to choose between receiving codes by text message or from an authenticator app.

If using text messages, you'll need to have a mobile phone to receive them.

If using an app, you'll need to choose one to download, and then set it up using the instructions on this site. Once clicking the ‘enable Two-Factor Authentication’ button and then choosing ‘Yes’ to enable, click on the Authenticator App button and use your app to scan the QR code shown there. Your app will then tell you it has added an account, and show a code which will change every several seconds. Entering the code on the website completes setup.

The next time you log into this website with your username and password, you will be prompted for the latest code for this account on your authenticator app to continue.