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Scheme Documents
Please Note

This website has been upgraded and as part of the changes, we've strengthened its security.

If you previously logged in without using Two-Factor Authentication (also known as 2FA or MFA, Multi-Factor Authentication) to add an extra layer of account protection, you'll be asked to set it up when you next log in as it is now required.

To get it working, you’ll need to choose between receiving codes by text message (SMS) or from an authenticator app. There will be instructions on the screen.

  • If using SMS, you'll need to have a mobile phone to receive them.
  • If using an app, you'll need to choose one to download, and then set it up using the instructions on this site. Once clicking the ‘enable Two-Factor Authentication’ button and then choosing ‘Yes’ to enable, click on the Authenticator App button and use your app to scan the QR code shown there. Your app will then tell you it has added an account, and show a code which will change every several seconds. Entering the code on the website completes setup.

Going forward, when you log into this website with your username and password, you will be prompted for the latest code (either sent to you by SMS or on your authenticator app) in order to continue.

Welcome to the TUI member website

If you are a deferred member or a pensioner of the BAL, TAPS or TUI UK pension schemes you can access contact details, forms and information about the schemes through this website.

If you are not sure which scheme you belong to but believe that you have benefits in one of the above schemes, please contact the administration team on 0371 384 2744. Opening hours are 08:30 – 17:30 Monday to Friday.

If you’ve already registered, please log in using your chosen Username and Password. If you have not used this website before, you will need to contact EQ for access, then select ‘Login / Register’ from the menu and use the ‘Register’ link to create a secure account. Click here for a guide on how to register on the website.

 

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FCA

Pensions Ombudsman

FAS

The Pensions Regulator

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Scheme Documents

Website queries

  • 0345 408 2991

    member.web@equiniti.com

    Opening hours

    08:30 - 17:30 Mon to Fri

Benefits queries

  • 0371 384 2744

    Opening hours

    08:30 – 17:30 Mon to Fri

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